Privacy Policy.

Crosstek IT Ltd (“Crosstek”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us or enquire about our services.

Who we are

Crosstek IT Ltd is an IT services and technology company providing IT support, cyber security, Microsoft 365, cloud and connectivity, AI and automation, and technology strategy and project services.

Information we collect

We may collect personal information when you contact us, make an enquiry, book a call or otherwise interact with our website or services.

This may include:

• Your name
• Company or organisation
• Job title
• Email address
• Telephone number
• Information you provide within an enquiry or message
• Information relating to your interest in our services
• Technical information about how you use our website, such as your IP address, browser, device and pages visited

We only collect information that is relevant to the purpose for which it is required.

How we use your information

We may use your personal information to:

• Respond to enquiries and requests
• Arrange calls, meetings or consultations
• Provide information about our services
• Provide and manage services for our customers
• Communicate with existing and prospective customers
• Improve our website, services and customer experience
• Maintain the security and operation of our website and systems
• Comply with our legal and regulatory obligations
• Establish, exercise or defend legal claims where necessary

Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legitimate interests

Where processing is necessary for our legitimate business interests, including responding to enquiries, managing customer relationships, improving our services and protecting our systems.

Legal obligation

Where we are required to process information to comply with the law.

Consent

Where we have specifically asked for your consent, for example for certain marketing activities or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

Marketing communications

We may occasionally send relevant information about Crosstek's services where permitted by law.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Where consent is required for non-essential cookies, these technologies will only be used after you have given the appropriate consent.

Further information is available in our Cookie Policy.

Sharing your information

We do not sell your personal information.

We may share information with trusted organisations that help us operate our business and provide our services. These may include:

• Website and hosting providers
• IT and cloud service providers
• Communications and email providers
• Analytics providers
• Professional advisers
• Suppliers and subcontractors involved in delivering our services
• Government, regulatory or law-enforcement bodies where required by law

Where another organisation processes personal information on our behalf, we require it to handle that information appropriately and securely.

International transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and contractual requirements.

Retention periods vary depending on the type of information and our relationship with you.

Keeping your information secure

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information.

These may include the right to:

• Request access to the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request transfer of certain information
• Withdraw consent where we rely upon consent

To exercise any of these rights, contact us at sales@crosstek.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK Information Commissioner's Office.

Visit the Information Commissioner's Office website

Changes to this policy

We may update this privacy policy periodically to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.